We collect information you provide directly to us, including:
We use the information we collect to:
Your account data and message content are stored on servers located in the European Union. Some processing takes place outside the EU: our application logs, which can include phone numbers, are processed in the United States and retained for 30 days, and message content may be processed by the AI providers listed in section 6. We implement industry-standard security measures including encryption in transit, database-level tenant isolation (Row-Level Security), and role-based access controls.
We retain your data for as long as your account is active or as needed to provide services. Message content is stored according to your plan's retention settings. You can request deletion of your data at any time.
Under GDPR, you have the right to:
We use third-party services for payment processing (Stripe), AI-powered message processing, operational logging, and infrastructure. Message content may be processed by Anthropic (primary conversational AI), OpenAI (fallback AI model), and Groq (voice message transcription). Application logs, which can include phone numbers, are processed by Axiom in the United States. These providers process data under their own data processing terms; we do not control their infrastructure location. They have their own privacy policies and we recommend reviewing them.
For privacy-related inquiries, please contact our Data Protection Officer at privacy@akson.ch