How does ChatSuite connect to WhatsApp?
ChatSuite uses WhatsApp Web's official protocol to securely connect your WhatsApp accounts. Simply scan a QR code with your phone, and your account will be connected. Your messages remain end-to-end encrypted, just like regular WhatsApp.
Can I connect multiple WhatsApp numbers?
Yes! Depending on your plan, you can connect multiple WhatsApp sessions. The Starter plan includes 1 session, Professional includes 5 sessions, and Enterprise offers unlimited sessions.
Is ChatSuite allowed by WhatsApp?
ChatSuite uses the same connection method as WhatsApp Web, which is officially supported. However, please ensure you follow WhatsApp's Business Policy and Terms of Service. We recommend using ChatSuite for legitimate business communication only.
What happens if my WhatsApp session disconnects?
ChatSuite automatically attempts to reconnect your session. You'll receive webhook notifications about connection status changes, and you can monitor the status in real-time from your dashboard.
How are messages counted in my plan?
We count both sent and received messages. Only actual messages are counted - connection events, status updates, and webhook calls don't count toward your limit.
Can I integrate ChatSuite with my existing systems?
Absolutely! ChatSuite provides a comprehensive REST API and webhook system. You can integrate with your CRM, helpdesk, e-commerce platform, or any custom application. We provide detailed API documentation and code examples.
What kind of support do you offer?
The Starter plan includes email support with 48-hour response time. Professional plan gets priority support with 24-hour response. Enterprise customers receive dedicated support with a guaranteed SLA.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from your account settings. Upgrades take effect immediately, while downgrades take effect at the end of your billing period.
Do you store my WhatsApp messages?
ChatSuite stores message metadata (timestamps, phone numbers, delivery status) for analytics and logging purposes. Message content is only temporarily stored during processing and is not retained long-term unless you explicitly configure message archiving in your settings.
Is there a setup fee?
No, there are no setup fees or hidden costs. You only pay for your chosen plan. The Starter plan is completely free forever with no credit card required.